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Performance Management

As an Internationally Accredited Agency, Puget Sound Fire is committed to continuous quality improvement. Improvement can only be made by first understanding where an organization is in time. What are its capabilities? What is it doing and why? Are the things being done working? If not, why not?  Are they effective? Efficient?

Your Performance Management Division constantly assesses our service delivery model and the services we provide to you, and strives to sustain and/or improve service as we can. We do this by closely looking at emergency response times and the relationship between timely response and good outcomes, such as people helped, lives and property saved, dollar loss prevented and efficiencies gained.

The impacts of community growth continually erode service capacity as populations, traffic and risk within the community grows. Risks are assessed and plans developed to assure adequate resources are available to effectively meet those risks while sustaining the type of service you have requested.